Qneet for service and repair centers

Organized reception
and on-time handover

Organize customer reception and the handover of devices and vehicles: a ticket per service, voice calls, a phone message when the turn is near, and staff performance reports — with hardware and installation.

  • Hardware, installation and setup
  • Multilingual, with full Arabic support
  • Many branches, one dashboard
Software + hardwareKiosks, screens and printers, installed
4 languages built inAdd any language you need
Turn on the phoneQR on the ticket + SMS and WhatsApp
Live reportsWith Excel export
Why a queue system?

Do these scenes look familiar in your center?

Chaos at reception and handover spoils the customer experience, even when the repair is excellent.

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A morning rush at reception

Customers arrive at the same time to drop off cars or devices, with no clear order.

A ticket per service, and calls in order on screen and by voice.
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Pick-up customers waiting behind drop-offs

Different services share one queue, so everyone waits longer.

A separate queue per service, and one-click transfers between reception, cashier and handover.
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You don't know where customers are delayed

No figures on reception and handover times or each employee's performance.

Waiting and service-time reports by service, employee and day, with customer ratings.
The customer journey

Four simple steps… and stress-free waiting

A clear experience from the moment customers walk in until they leave.

Choose a service

On the ticket kiosk, in their own language, with one tap on a clear button.

Get a number

A ticket with their number, where to go, how many are ahead, and a QR code to follow their turn by phone.

Get called

Their number appears on screen with a voice call naming the counter, plus a message when their turn is near.

Rate the service

When they're done, they rate the visit on their phone — and you see it in your reports.

Features

Everything you need to manage waiting, in one system

For any organization with a queue: for customers, staff and management.

Touchscreen ticket kiosk

A large, clear interface everyone understands, starting with a language choice.

  • Opening hours per service, hidden automatically when no counter is open for it
  • Information buttons (e.g. emergencies) that show directions without a ticket

Voice call screens

Any TV in the waiting area becomes a call screen.

  • Number and counter, with a list of previous calls
  • Voice calls in several languages, in turn — synthesized voice or your own recordings

Counter screen for staff

Everything staff need on one fast screen.

  • Call next, call again, «no show», or call a specific number
  • Keyboard shortcuts for faster service

Turn tracking on the phone

A QR code on the ticket opens a live page: how many people are ahead and the estimated wait.

  • Customers can step away without missing their turn
  • Service rating on the same page when they're done

SMS and WhatsApp messages

A message when the ticket is issued, when the turn is near, and when they're called.

  • Works with local SMS gateways and WhatsApp Business
  • Phone numbers deleted automatically after a period you set

Priorities, routes and transfers

Priority tickets are called first, and each service has its own route.

  • Example: reception → service → cash desk, suggested by the system in one click
  • Transferred customers keep their place based on their original ticket time

Multiple buildings and branches

Each building has its own kiosks, services, numbering and screens — all managed from one admin panel.

Unlimited languages

Arabic, English, French and Turkish are built in. Add any other language, with full right-to-left support.

Your brand

Your organization's name, welcome line and color on the kiosk, tickets and screens, plus a permanent notice on the kiosk.

For management

Know what's happening now… and what to improve tomorrow

  • Live dashboardPeople waiting, longest wait, open counters, and the status of every kiosk, screen and printer — even before the paper runs out.
  • Detailed reportsBy service, counter, staff member and day, with peak hours, average waiting and service time, and Excel export.
  • Customer satisfaction in numbersCustomer ratings and comments in one report for any period.
  • Instant controlTurn a service off for the rest of the day or close a counter in one click — changes show on every screen at once.
See the system in a demo
Complete solution

Software, hardware and installation… from one provider

We choose the right hardware for your size with you, supply and install it, set the system up, and train your team so they start with confidence.

Equip my organization
Ticket kioskTouchscreen kiosk with a thermal ticket printer — floor-standing, wall-mounted or desktop.
Call screensScreens for waiting areas, with speakers for voice calls.
Staff devicesA computer or tablet at each counter to call and serve customers.
Ticket printersFast networked thermal printers, with a low-paper alert.
Device monitoringThe status of every kiosk, screen and printer, live on the dashboard.
Permissions and privacySeparate permissions for each role, and automatic deletion of phone numbers.
FAQ

Quick answers before you ask

What hardware does the system need?

A touchscreen ticket kiosk with a thermal printer, call screens with speakers in the waiting areas, and a device (computer or tablet) for each staff member at a counter. We work out the right numbers with you, then supply, install and set everything up.

Can customers be notified when their turn is near?

Yes. You can turn on SMS or WhatsApp messages when the ticket is issued, when the turn is near and when they're called, and customers can follow their turn on their phone via the QR code on the ticket.

Which languages does it support?

Arabic, English, French and Turkish are built in across the kiosk, tickets, call screens, voice calls, the phone page, messages and staff screens. Any other language can be added and translated from the admin panel.

How do customers know their turn if they step away?

They scan the QR code on the ticket to open a page on their phone showing how many people are ahead and the estimated wait, updated live. You can also turn on SMS or WhatsApp alerts when their turn is near and when they're called.

Can it run in more than one building or branch?

Yes. Each building has its own services, kiosks, screens and ticket numbering, and management follows them all from one dashboard with combined reports.

What happens if the printer runs out of paper?

The dashboard warns you when paper is running low. If printing fails, the kiosk shows the number on screen so the customer can remember it — service never stops.

Can I try the system before buying?

Of course. Book a demo and we'll show you the full system in action: from issuing a ticket to calls and reports.

How much does it cost?

It depends on the number of buildings, counters, kiosks and screens, and add-ons such as messaging. Send us your details and we'll send you a clear quote.

Get started

Book a demo for your center

Tell us about your organization and we'll get in touch to show you the system and suggest the right setup and price.

  • A live demo of the full system: kiosk, calls, phone and reports
  • Hardware recommendations sized to your organization
  • A clear quote based on your needs

Request a demo

We'll get back to you shortly.

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